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IT Department Goes Missing From Global Company With $800M In Sales - Download .pdf
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Situation
A global, publicly
traded specialty pharmaceutical company with over 2000
employees and nearly $800 million in sales was faced
with a major challenge. They had recently sold off a
large business unit which happened to include nearly
all of the IT staff. While a profitable and sensible
move for the company, it left them in a position of
weakness with little to no support for the 1000+
outside sales reps, not to mention the rest of the
organization. The CIO had to respond to the newly
created vacuum and it had to be swift. The goal was
not only to fill the void within IT created by the
sale, but build in new systems and processes to
support the business as it moved forward. |
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Approach
CSI, seeing that the company needed to
quickly "gear up", looked at every aspect of not only
the IT needs, but the business needs as well. Learning
from team leaders throughout the company, CSI was able
to build candidate profiles that would support both IT
and the business drivers. They implemented their '10
Point Screening & Preparation' process to attract and
screen IT staff of all levels that were a "right-fit"
for the organization. To insure candidates possessed
the skills needed, and as part of the '10 Point'
process, prospective hires were screened by a
recruiter, interviewed by a CSI Account Manager who is
an IT professional, and then met with a technical
specialist for a peer review. These specialists are IT
consultants currently performing the same duties that
a candidate would be expected to perform. After the
company completed final selection, CSI put each new
hire through 3 training modules, selected by the
client, but at no additional cost. These modules,
picked from over 160, allowed for additional knowledge
in a variety of areas related to their job function or
industry.
Outcome
From level 1, 2, & 3
Desktop Support to Server Administration personnel,
CSI assembled a team of professionals that met the
goals of the business. Since the company was also
adjusting to having sold off a division, CSI assisted
in putting processes in place to support the
organization. New systems and applications were
implemented and a new data center was quickly built.
The staff of over 2000 quickly went from having 'no
where to turn', to realizing a full IT department
ready to support the ever changing needs of a global
workforce and company.
"What CSI did for us
was a near miracle. I wouldn't have expected these
kinds of results from any company, but they were able
to get it done. We love the Training Modules they
include. We put people through Change Management,
Computer Validation and even Customer Service training
before they started - what a great 'insurance policy'
when outsourcing your IT staff", said the CIO.
Learn More About IT
Staffing Solutions
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GREAT RESULTS
CSI
delivered an IT Staffing Solution which was
aligned perfectly with the goals and drivers of
the organization.
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Quickly deployed PC's & laptops to over 1000
sales representatives
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Provided full training and
support of newly deployed systems
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Increased staff confidence in
the IT group
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Developed processes and new systems aligned
with business goals
REAL TIME BENEFITS
Prior to partnering with CSI, the client had
virtually no support for its 2000+ global
workforce. After implementing the CSI IT
Staffing Solution, the company was able to 'gear
up' quickly without sacrificing the quality of
candidates which CSI brought to them.
Through the '10 Point Screening & Preparation'
process, the client was able to outsource nearly
all of their IT functions to CSI consultants who
had been screened by real-world IT professionals
performing the same duties.
Staffing requirements were addressed head-on by
CSI, who delivered consultants who were fully
prepared to meet business needs. |
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Complete
Systems Integration, Inc.
1069 Ringwood Avenue, Suite 311B,
Haskell, NJ 07420 ▪ 1-800-738-7416 ▪ info@csicorp.net |
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