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New CEO Looks to Reduce Outside IT Consulting Fees - Download .pdf
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Situation
The newly appointed
CEO of a leading global pharmaceutical and
biotechnology company with over $400 million in annual
sales questioned the IT department's monthly $40K
expenditure to a small, outside IT consulting firm.
The CEO discovered that this $40K accounted for a
major portion of the company's overall IT budget and
that the consulting firm was responsible for the
company's data management needs, specifically, the
Electronic Data Interchange (EDI) which is so critical
to pharmaceutical companies. The CEO was concerned
with not only the half a million dollars that was
being paid to the outside firm annually, but also with
the ability of the consulting firm to handle their EDI
and data integrity needs going forward. |
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Approach
CSI was called upon to assess the
current IT processes relating to the outside
consultant's areas of responsibility. By implementing
IT 360, CSI thoroughly investigated all functions that
the consulting firm was handling and quickly
recognized that the firm did not possess the specific
skills and expertise needed to support such a large
and growing pharmaceutical company. CSI's proven
methodologies and expertise allowed them to provide
more than a generic IT evaluation in this case and
were able to recommend the realignment of internal IT
staff and bring these functions in house.
Outcome
CSI's 3rd party, independent
assessment provided information on the client's IT
expenditure relative to other companies with similar
size and industry characteristics and looked at
industry best practices as well. Significant
opportunities were uncovered for IT process
improvement, which was not limited to the outside
consulting expense that they were originally asked to
investigate.
After the initial assessment of the
outside consulting firm's processes and deliverables,
CSI also looked at the entire IT infrastructure of the
organization and was able to recommend and work with
the client in implementing overall system improvements
for increased efficiency and productivity while
reducing overall IT expenditure.
Tim Morgner, President of CSI summed
up the outcome: "We identified improvements that would
support not only the increasing regulatory compliance
in the pharmaceutical industry but that would also
support the company's data integrity needs and aligned
their current and future technologies with their
business goals and objectives, making sure their
technology fully supported their business going
forward."
Learn
More About IT 360
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GREAT RESULTS
CSI's IT 360
process allowed for the following improvements
in the client's IT department:
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Significant
reduction in 3rd party consulting firm
expenses
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Increased
regulatory compliance
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Reduced the error
rate on customer invoices
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Staff retraining
and realignment leading to increased
productivity
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Improved overall
IT processes
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Upgraded to
best-practice and more efficient
technologies throughout IT
REAL TIME BENEFITS
Many IT functions
were brought in-house, reducing some of the need
and expense for 3rd party IT spending.
CSI retrained the
existing IT staff to efficiently handle the
firm's data management and EDI requirements
which resulted in the IT department being able
to offer improved support and quicker response
time to data inquiries.
IT was now able to
anticipate and meet regulatory
requirements that are unique to the
pharmaceutical and biotechnology industries. |
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Complete
Systems Integration, Inc.
1069 Ringwood Avenue, Suite 311B,
Haskell, NJ 07420 ▪ 1-800-738-7416 ▪ info@csicorp.net |
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