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Company Acquisition Poses Special Concerns for IT - Download .pdf
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Situation
A global
pharmaceutical and biotechnology company with
headquarters in Asia and a main office in the US
recently acquired a leading liquid generic and
specialty dermatology company with sales revenue of
over $50 million, headquartered in the US. The
acquiring company wanted to fast track the benefits of
the acquisition and now needed to support sales of
more than 50 products, more than double the number of
products they were currently selling. The buyer also
needed to quickly blend the sales and marketing
efforts of two separate locations. Each company had
their own IT department, their own processes and
procedures, systems, hardware and staff. The acquiring
organization was unable to provide adequate support
for the IT demands of the new entity. |
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Approach
CSI performed an assessment of the information
technology systems, processes and staff of the newly
acquired company, looking to identify the high level
synergy opportunities between the two organizations.
In addition, CSI provided a full inventory of the
systems, processes and operations of the company being
acquired to identify areas of overlap, redundancy,
consolidation and integration. The goal was to
increase productivity and responsiveness of IT while
reducing costs, making sure the resulting technology
fully supported the business requirements of the new
organization.
CSI's assessment covered 15 critical areas of the
acquired company's IT operation from
Monitoring/Warning Systems, Relational Databases, Data
Center Operations, Server Environment & Enterprise
Applications to Data Backup Systems, Telephone
Systems, IT Contracts/License Agreements and Help Desk
including Desktop Support/PC Workstations.
Outcome
The vendor neutral
approach used in CSI's 3rd party, independent
technology assessment identified not only many areas
for consolidation and integration, but also unused and
underperforming technologies that were costing the
company needless dollars on an ongoing basis. CSI
delivered a comprehensive report that provided a full
system inventory that formed the basis of full
integration planning as the two companies moved
forward. Short term opportunities for significant cost
savings and efficiencies were also identified.
Learn
More About IT 360
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GREAT RESULTS
CSI's
implementation of the IT 360 process not only
identified IT redundancies that would occur when
the two companies were brought together but also
uncovered unused technologies and unnecessary or
poorly chosen systems that were underperforming
and not delivering needed results.
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Reduction of
maintenance agreement expenses as unused
systems not adding value to the business were
eliminated
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Renegotiation of service contracts for ongoing
systems resulting in cost savings
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IT expenditure was reduced as overlapping and
redundant systems were identified
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Better response from IT for sales and
marketing efforts
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Migration to SAP for systems to align with the
global organization's standard
REAL TIME BENEFITS
Help Desk
operations were coordinated and expanded to
provide much needed customer service as the
portfolio of products increased. Prior to the
assessment, the Help Desk function was random
and often fell short of customer needs.
Poorly performing
staff were identified and retrained by CSI. The
IT staff became lean, more flexible and more
responsive to the needs of the new enterprise. |
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Complete
Systems Integration, Inc.
1069 Ringwood Avenue, Suite 311B,
Haskell, NJ 07420 ▪ 1-800-738-7416 ▪ info@csicorp.net |
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