Fortune 500 style IT support for less than the cost of internal staff. CSI is supporting clients 24 hours a day, 7 days a week, 365 days a year - PERIOD.

Advantages of CSI's Managed IT Services

● Secure off-site backup and recovery service
● Proactive management of IT infrastructure
● 24/7 monitoring by group of experts
● Remote Management reduces mean time to repair
● Comprehensive management related to Desktops, Servers, Networks and Email protection
● Reporting portal - access to wealth of information related to inventory, availability and performance
● Enterprise Class IT management platform using Industry best practices
● Reduce costly capital expenditures
● Match IT costs to revenue streams
● Provide more budget for operating expenses
● Boost productivity with existing staff
● Predictable monthly billing
● SLA based

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24/7/365

There's only one way to achieve near perfect uptime: through round-the-clock monitoring by the Network Operations Center (NOC). The NOC consists of 4 separate client support teams:

The 24/7 Preventative Maintenance Team - Monitoring and maintaining preventative maintenance activities such as Anti-Virus, Anti-Spyware and Security Patch Management. The 24/7 Monitoring Team - Monitoring server alerts and event logs which are analyzed and cross referenced. The 24/7 Remote Support Team - Remedies server alerts and event log issues via remote control. The 24/7 Service Request Team - Handling service items like server drive defrags, SQL maintenance, and performing check disk.

In addition to the NOC teams, CSI's US-based Help Desk Team is comprised of Level 1 & Level 2 engineers who specialize in troubleshooting desktop and server applications and operating systems. Support from the Help Desk Team is available via email or a toll-free phone number Monday through Friday, 8:00am - 10:00pm Eastern Time. After hour support including weekends are handled by an answering service which informs the on-call technician who then follows up on the ticket.

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CSI Backup & Recovery

Making sure the computers and servers are running optimally around the clock is only one part of managing IT. Backing up critical files and information on a regular basis is one of the most important things a company must do. Included at no additional cost to managed services clients, CSI provides a real-time backup and disaster recovery solution for the desktops, laptops and the servers.

What does this mean for our clients?

● 128-bit SSL encryption during transport - Military-grade encryption during storage
● Automatic (Real-time) backups of laptops, desktops and servers
● Continuous data protection - Automatically detects new and changed files
● Version (Snapshot) support - Restore file versions up to 30 days in the past
● Backup data on almost any system
● Intuitive, easy-to-use interface for management and access
● World class data centers - Highest level of security with redundant power & networks

With CSI as provider of Managed IT Services, a company not only has the daily support of all of their IT needs, they have the piece of mind that critical and sensitive information will not be lost in case of disaster or emergency.

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* First month of service free for all Small Business Package (SBP) new customers who sign a 12 month Managed IT Services Agreement. A one-time set-up fee will be assessed.